General rental conditions

All our rates include: unlimited mileage (unless otherwise indicated), air conditioning and radio.

Penalty for damage and theft, fuel, refueling service, fines, ancillary services clause (damage to the underlying parts of the car, to the windshield and glassware, wheels, roof), damage to the upholstery and interior of the vehicle, damage to mechanical parts, damage due to the driver's failure to comply with the rules of the Highway Code. Furthermore, the costs in case of loss and / or damage of the license plate, documents and / or keys of the rented vehicle remain the responsibility of the lessee.

IMPORTANT INFORMATION: In the event of theft, accident or damage of any kind, the driver is fully responsible for the damage caused to the car and is in any case obliged to issue a detailed declaration of the event, otherwise he will be considered fully responsible for the aforementioned events. It is mandatory to check the condition of the vehicle before departure. If any discrepancy is found regarding the state of use of the vehicle at the time of signing the rental agreement, it is mandatory to inform the office that delivered the vehicle. The customer is fully responsible for any damage caused as a result of driving on unpaved roads.

Minimum and maximum age: For car rental, the driver must be at least 20 years old and not exceed the limit of 75 years; for minibuses and trucks the driver must be at least 26 years old and not exceed the limit of 75 years.

Driving license validity: For car rental, the driver must be in possession of a driving license issued for at least three years.

Insurance: Our basic rates include third party liability insurance, including accidents to animals and property.

Payments: The rental payment is made after the obligatory online booking or by telephone contact with our agency

Fuel & It is subject to Full / Full policy. If, upon return of the vehicle, there is no fuel, the cost of the missing fuel will be charged to the customer + a supplement of € 15.00

Delays: There is a maximum tolerance of 59 minutes in the return of the car in addition to which an extra rental day will be charged.

Delivery and collection: Delivery and collection at our offices is free. PALERMO RENT also offers the delivery and collection service of the car at the customer's address. In this case, at the time of booking, all the necessary information must be provided (address - delivery time). The customer will be required to pay a supplement locally. For more information please contact our reservations center.

One-way rental (ONE WAY): One-way rental is not provided.

Oil and maintenance: Any expenses will be reimbursed upon presentation of a regular invoice made out to PALERMO RENT. No maintenance costs will be reimbursed to the customer without prior authorization.

Type of car: Although PALERMO RENT does everything possible to deliver the type of car requested, it cannot always guarantee a particular car model. In the event that the car model is not available, it will be replaced with a model belonging to the requested group or with a higher category group at no additional cost.

Fines: The customer will be notified of all fines and infringements of the Highway Code that occurred during the rental period. In addition, the customer will be charged a practical education supplement of € 50.00 + VAT for each fine.

Customer assistance: In the event of a road accident, the customer can contact us from 08:00 to 20:00 at the number +39 351.512.5590.

Territorial area of rental: The circulation of our cars is allowed only in the territory of the Sicily region, excluding the smaller islands.

Failure to collect the car (NO SHOW): In case of failure to collect the car (NO SHOW), the Customer will not be entitled to any refund. A "no show" is considered if the Customer does not collect the booked vehicle within 2 hours of the scheduled time of booking unless he communicates any delays.

Unused days : Unused days are non-refundable.

Refund requests: All refund requests must be made by contacting us at +39 351.512.5590.

Customer's responsibility in case of damage and theft to the rented car: In case of damage to the vehicle or in case of theft and fire, the customer will be charged a penalty equal to the commercial value of the vehicle as per market value (Eurotax Yellow quotation ) or expertise of a qualified technician. Penalties for damage and / or theft must be paid within the rental period. The penalties for damage and / or theft are per single event.>

Various losses and damages:

loss and / or damage and / or theft of circulation documents. In this case, a supplement of € 150.00 + VAT will be charged;

- loss and / or damage and / or theft of keys. In this case, a supplement of € 200.00 + VAT will be charged;

- loss and / or damage and / or theft of license plates (or even just one of them). In this case, a supplement of € 360.00 + VAT will be charged;

- damage to the vehicle following the violation of the Highway Code.

In no case can the liability for damage to upholstery and internal parts and mechanical parts caused by negligence and / or carelessness of the driver be eliminated.

Damage caused by vegetation: The customer is responsible for any damage caused by vegetation, Such damage is attributable to the negligence of the customer in driving the car on country roads or in places where vegetation can cause scratches or damage to the vehicle.

IMPORTANT INFORMATION

In the event of a road accident, with or without a counterparty, one is obliged to declare the incident in the manner established by law (in the case of a counterparty it is essential to note: license plate, insurance company, name and surname of the driver and any witnesses , name and surname of the car owner, which can be found in the vehicle registration document). Such news is indispensable. "In the event of a claim with a counterpart classified as passive, or a claim without a counterparty, and in the presence of new damages detected upon returning to the vehicle you rented, we will charge the fixed amount of Euro 3,000.00 + VAT reserving the right to integrate it or partially refund it to following the exact quantification of the damage established by a qualified expert. Only in the event of an active claim, and in the unavoidable presence of a signatory counterparty of the amicable complaint of the accident (CID) model, you will not be charged the amount contractually provided for by way of damage liability. In the event that the insurance company of the counterparty does not settle the claim, as it will be incomplete, inadequate, in combination of fault or passive, we will later request the amount of the damage caused to our car, for the amount of the damage "

If the Customer, in the event of an accident and / or theft and / or fire and / or arrest of the vehicle, requests its replacement, the Lessor reserves the right not to accept this request in the event that it can, even merely, be presumed that the accident and / or theft and / or fire and / or arrest of the vehicle is attributable to the general unreliability of the customer in terms of running the leased vehicle. It is understood that, in any case, the Lessor has full discretion in proceeding further in the execution of a lease agreement that has failed due to the loss of the vehicle. Furthermore, PALERMO RENT reserves the right not to rent cars to customers who have booked via the internet with a confirmed booking, if, upon physical signing of the contract, it does not consider,>

Complaints : Any complaint must be received within 60 days of the end of the rental.

Although not expressly specified in this document, the general rental conditions shown on the rental agreement and the Civil Code prevail.

Extensions: Any extensions must be agreed and communicated 1 working day in advance to the operational office where the vehicle is to be returned.

Interior cleaning: The vehicles are delivered with the interior clean and free from any material and so must be returned. Otherwise, all expenses, charges and legal taxes for cleaning and disposal of municipal solid waste will be charged, with a minimum of € 50.00 + VAT.

NB Conditions and rates subject to change without notice.

The court of Trapani is competent for any dispute

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